Return
Returns & warranty
Product no longer needed, wrong ordered or issues with the bought product? No worries we are here to help!
Types of returns
Incorrectly ordered
Examples:
- Does not fit
- Changing for another product
- Does not meet the expectations
Return for refund
- Does not fit
- Changing for another product
- Does not meet the expectations
Return for refund
Return under warranty
Examples:
- Defective
- broken on arrival
- Not functioning as expected
Warranty
- Defective
- broken on arrival
- Not functioning as expected
To read more about the conditions just click on the
bar below and we will take you to it.
Return case in 5 easy steps
To register the return we have made a small overview of 5 easy steps to show you how
we do it a Rounded.com
1
Checklist what do you need?
- The product
- The invoice
- The ESD seal with the product label/original package
- A box or evelope
- The invoice
- The ESD seal with the product label/original package
- A box or evelope
2
Submit your return
With a Rounded account:
Report your RMA very easily through your account. Click on "submit your return'' to notify us of
your RMA. After this, you can continue with step two. (This method is required for customers with a
registered account)
Guest order:
Did you place your order as a guest? Please send the package to the address below. It is very
important to add the printed packing slip or invoice to the package. Don't forget to mention
the RMA
reason on the packing slip or invoice to make it easier for our return department to process your
RMA.
3
You can now ship the RMA back to us
We are happy to receive the RMA on our address as below:
- Company
- Address
- Address
Rounded.com
Verrijn Stuartweg 3
4462 GE Goes
The Netherlands
Verrijn Stuartweg 3
4462 GE Goes
The Netherlands
4
Research at the RMA department
After arrival our return department will analyze the part. If there is damage on the product they
will check how this is caused and in some cases send it to the research center for further
investigation.
5
Answer and solution
With this last step our Rounded RMA Department has analyzed your return and will contact you about
their findings and decision by e-mail or phone.
Possible outcomes can be:
- Brand new spare part
- Refund*
- Discount on your next order
- Rejection of the RMA**
- Refund*
- Discount on your next order
- Rejection of the RMA**
* Refunds will be refunded to you within 5 days via the on the order selected payment
method.
** In same cases we reject an RMA, this can have various causes which we can explain in the mail per individual case.
** In same cases we reject an RMA, this can have various causes which we can explain in the mail per individual case.
Option 1: Return for money-back or refund
Requirements and return for money-back or refund.
1. Product must be returned within 1 month after delivery, or Rounded must be informed about the
return by an RMA request through your account within 30 days or an email to service@rounded.com.
2. Spare parts that are out of the seal, being part of the device, were installed or mounted, or damaged are
excluded from our warranty policy for a direct refund. These products cannot be replaced or refunded.
3. Packaging, missing, tracing troubles regarding any return products is the responsibility of the sender.
** The the customer is responsible for the shipping costs. We recommend using normal shipments, not express
services.
** For smaller orders, known reasons, and longer distances, there can be made an exception for individual cases. Our support team will verify alternative options for each case separately.
** For smaller orders, known reasons, and longer distances, there can be made an exception for individual cases. Our support team will verify alternative options for each case separately.
Option 2: Return under warranty
Requirements and return policy for warranty products.
1. Your return will be processed based on 3 questions:
- Is the product in the seal (product packaging not opened)? If the product package is opened it is required to include the original packaging from the product with your return.
- Is the product free of any assembly or installation damage?
- Has the product been used/installed in a device?
- Is the product in the seal (product packaging not opened)? If the product package is opened it is required to include the original packaging from the product with your return.
- Is the product free of any assembly or installation damage?
- Has the product been used/installed in a device?
2. Products must be returned within 3 months after delivery, or Rounded must be informed about the return by
an RMA request through your account or an email to service@rounded.com within 90 days.
3. Packaging, missing, tracing troubles regarding any return products is the responsibility of the sender.
* Please note if the part is put into use throughout the device you have a limited warranty.
** The the customer is responsible for the shipping costs. We recommend using normal shipments, not express services.
*** For smaller orders, known reasons, and longer distances, there can be made an exception for individual cases. Our support team will verify alternative options for each case separately.
** The the customer is responsible for the shipping costs. We recommend using normal shipments, not express services.
*** For smaller orders, known reasons, and longer distances, there can be made an exception for individual cases. Our support team will verify alternative options for each case separately.
Support from 9:00 am to 6:00 pm